Privacy Policy — How 25taka Handles Your Data
Your privacy matters to us. This policy explains exactly what personal information 25taka collects, why we collect it, how we use it, and the rights you hold over your own data as a player on our platform.
1. Introduction
This Privacy Policy ("Policy") describes how 25taka ("we", "us", "our", "the Platform"), the operator of the online gaming and sports betting services available at 25taka.onl, collects, processes, stores, and protects the personal information of users ("you", "your", "Player") who access or use the 25taka platform, including all associated mobile browser interfaces, gaming products, payment services, and promotional features (collectively, the "Services").
By registering an account or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not access or use the 25taka platform.
25taka is committed to handling your personal data responsibly, lawfully, and transparently. We apply industry-standard security measures to protect the information entrusted to us, and we will never sell your personal data to third parties for their own marketing purposes.
2. Information We Collect
We collect personal data through several channels as part of the normal operation of the 25taka platform.
Information You Provide Directly
- Account details: Username, password, date of birth, and mobile phone number provided when registering.
- Identity documents: National ID card (NID), passport, or other government-issued photo identification submitted during account verification (KYC ).
- Contact information: Mobile number and any additional contact details you voluntarily provide to our support team.
- Payment details: bKash, Nagad, Rocket, or Upay account numbers associated with deposits and withdrawals. We do not store full payment credentials — only the account reference required to process transactions.
Information Collected Automatically
- Device information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Log data: IP address, access timestamps, pages visited, session duration, referring URLs, and navigation paths through the platform.
- Gaming activity: Games played, bet amounts, wager history, win/loss records, bonus usage, and session length data.
- Location data: General geographic location inferred from your IP address. We do not collect precise GPS coordinates.
Information from Your Interactions with Us
- Support correspondence: Records of live chat sessions, messages submitted to support, and any documents or screenshots you share with us.
- Feedback and surveys: Responses to any voluntary feedback requests or satisfaction surveys we may conduct.
- Promotional interactions: Records of whether you have viewed, claimed, or interacted with specific bonuses and promotional offers.
3. How We Use Your Information
25taka uses the personal data we collect for the following purposes, each of which is necessary to deliver a safe, fair, and personalised experience on the platform.
Operating Your 25taka Account
We use your registration data to create and maintain your account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and enforce the single-account rule. Account data also enables us to apply responsible gaming tools such as deposit limits and self-exclusion requests you have activated.
Fraud Prevention & Compliance
Usage and device data allow us to detect suspicious login attempts, identify potential bonus abuse, prevent money laundering, and comply with applicable Know Your Customer (KYC) obligations. Where we have a reasonable suspicion of fraudulent or criminal activity, we may share relevant data with competent authorities as required by law.
Optimising the 25taka Experience
Aggregated and anonymised usage data helps us understand how players navigate the platform, which games and sports markets are most popular, and where the user experience can be improved. This analysis does not involve decisions that legally or materially affect you as an individual.
Keeping You Informed
We may use your contact information to send you transactional notifications (deposit confirmations, withdrawal updates, account alerts), security notices, and — where you have not opted out — information about promotions, seasonal offers, and platform updates that may be relevant to you as a 25taka player.
4. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected, or as required by applicable law.
| Data Category | Retention Period |
|---|---|
| Account registration details | Duration of account plus 5 years after closure |
| Identity verification documents (KYC) | 5 years from date of verification |
| Transaction records (deposits & withdrawals) | 7 years from transaction date |
| Gaming activity logs | 3 years from date of activity |
| Support communications | 2 years from date of interaction |
| Device and IP log data | 12 months from collection date |
| Marketing preferences | Until opt-out or account closure |
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
5. Sharing Your Personal Data
25taka does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your information only in the limited circumstances described below.
Trusted Operational Partners
We share data with third-party service providers who assist us in operating the 25taka platform. This includes payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), identity verification services, customer support tools, and cloud hosting providers. All service providers are contractually bound to handle your data in accordance with applicable data protection standards and may not use your data for any purpose beyond the specific service they provide to 25taka.
Disclosure Required by Law
We may disclose your personal data where required to do so by applicable law, court order, or at the lawful request of a competent regulatory or law enforcement authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation and will, where legally permissible, notify you of the disclosure.
Corporate Transactions
In the event that 25taka undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such change via a prominent notice on the platform prior to the transfer taking effect, and the successor entity will be required to honour this Privacy Policy.
6. Cookies & Tracking Technologies
25taka uses cookies and similar tracking technologies to operate the platform effectively, enhance your experience, and gather analytical data about how the site is used. A cookie is a small text file stored on your device by your browser when you visit a website.
Required for Platform Operation
These cookies are strictly necessary to provide the Services. They enable core functions such as user authentication, session management, load balancing, and security enforcement. The platform cannot function properly without them. No consent is required for essential cookies, but you should be aware that disabling them through your browser settings will prevent you from using the 25taka platform.
Understanding Platform Usage
We use analytics cookies to collect aggregated, anonymised data about how players interact with 25taka — which pages they visit, how long they stay, and which features they use most. This information helps us identify areas for improvement and deliver a better overall experience. Analytics cookies do not identify you personally.
Your Cookie Preferences
You may control non-essential cookies through your device's browser settings. Most modern browsers allow you to block or delete cookies, or to receive a warning before a cookie is placed. Please note that restricting cookies may affect the functionality of the 25taka platform. For detailed instructions, refer to the help section of your specific browser.
7. Data Security
25taka implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure data storage practices for all sensitive account and payment information.
In the event of a personal data breach that poses a risk to your rights and freedoms, 25taka will take prompt remedial action and notify affected players as required by applicable law.
8. Your Data Rights
As a 25taka player, you have the following rights in relation to your personal data.
Right to Access Your Data
You have the right to request a copy of the personal data that 25taka holds about you, including your account details, transaction history, and gaming records. You may also request that this data be provided in a structured, commonly used, machine-readable format where technically feasible.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details directly within your account settings. For changes that require identity re-verification (such as correcting your name or date of birth), please contact our support team.
Right to Erasure
You may request that 25taka delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. Please note that certain data must be retained for legal, regulatory, or fraud-prevention purposes even after an erasure request, in which case we will inform you of the applicable retention obligation.
Right to Object or Restrict Processing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also request that we restrict the processing of your data in certain circumstances — for example, while a correction request is being resolved. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified data rights requests within 30 days.
9. Minors & Age Restriction
If we become aware that personal data has been collected from a person under 21 years of age without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered an account on 25taka, please contact us immediately at [email protected] so that we can investigate and act promptly.
10. Changes to This Policy
25taka reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players via an in-platform notice or direct communication. Your continued use of the platform following the publication of any revised Policy constitutes your acceptance of the changes.
We encourage you to review this page periodically to stay informed about how 25taka is protecting and using your personal information. If you have any questions about a specific change, please reach out to our support team before continuing to use the platform.
11. Contact & Data Queries
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 25taka processes your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.
25taka Privacy Support
Email: [email protected]
Response time: within 48 hours, Bangladesh Standard Time (BST, UTC+6), Monday to Sunday including public holidays.
When submitting a data rights request, please include your registered account username and a brief description of your request so we can verify your identity and respond efficiently.
Our Privacy Commitments
A quick summary of the six core promises 25taka makes to every player on the platform.
SSL Encryption on Every Connection
All data transmitted between your browser and 25taka is protected by SSL/TLS encryption, ensuring your personal and payment information cannot be intercepted in transit.
We Never Sell Your Data
25taka does not sell, rent, or trade your personal information to any third party for their marketing or commercial purposes — ever. Your data is used solely to operate and improve the 25taka platform.
Minimal Data Collection
We collect only the information that is genuinely necessary to operate your account, process your transactions, and keep the platform secure. We do not collect data we have no use for.
Clear Retention Limits
Every category of personal data has a defined maximum retention period. Once that period expires, data is securely deleted or fully anonymised — it does not sit on our servers indefinitely.
You Control Your Data
You can request access to, correction of, or deletion of your personal data at any time by contacting 25taka support. We aim to fulfil all verified data rights requests within 30 days.
Responsible Gaming Privacy
Records of responsible gaming tool activations — such as deposit limits and self-exclusion — are treated with the highest level of confidentiality and are never shared beyond the personnel required to enforce them.
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